Haven - DNS Filtering Services: Security & Network Protection

1. Who This Policy Applies To

This Privacy Policy explains how Friendly Tech Help LLC ("Friendly Tech Help," "we," "us," or "our") collects, uses, and protects information about you when you use the Haven platform, including DNS filtering, content protection, and any related features (collectively, the "Services"). It applies to all users of Haven, wherever you are located.

By using Haven, you agree to the collection and use of information described in this policy. If you do not agree, please stop using Haven.

2. Information We Collect

We collect only the minimum information necessary to provide the Services.

a) Information from Google Sign-In

When you create a Haven account using Google Sign-In, we receive the following information from Google:

Data Element	Why We Collect It
Full name	To personalize your Haven account and address you by name
Email address	To identify your account, send safety alerts, and communicate with you
Profile picture (if set)	To display on your Haven account dashboard

We do not access your Gmail messages, Google Calendar, Google Drive, Google Contacts, search history, or any other Google account data. We request only the minimum scopes required to create your account.

b) Information You Provide Directly

When you use Haven services, you may choose to submit:

Device names and configurations for your protection profiles;
Custom filtering rules and blocked domain lists;
Messages or notes submitted through our contact or support forms.

c) Automatically Collected Information

When you visit or use Haven, we automatically collect limited technical data, including:

IP address (used for security and fraud prevention, not stored long-term);
Browser type and operating system;
Pages visited and features used within Haven;
Date and time of access.

This information helps us keep Haven running reliably and securely. We do not use it to build advertising profiles.

3. How We Use Your Information

We use the information we collect only for the following purposes:

Providing the Services: Creating and managing your Haven account, configuring DNS filtering, and delivering protection across your devices;
Safety and security: Detecting and preventing fraudulent or unauthorized activity on Haven;
Communication: Sending you account-related emails, safety alerts, and responses to your support requests;
Improving Haven: Understanding how features are used so we can make them better for our users;
Legal compliance: Meeting our obligations under applicable law.

We do not use your information for targeted advertising, profiling, or any purpose beyond what is listed above.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We share information only in these limited circumstances:

Service providers: Trusted third-party companies that help us operate Haven (for example, cloud hosting and email delivery). These providers are contractually required to protect your data and may not use it for their own purposes.
Law enforcement: If required by law, court order, or to protect the safety of our users or the public, we may disclose information to law enforcement authorities.
Business transfers: If Friendly Tech Help LLC is acquired or merges with another company, your information may be transferred as part of that transaction. We will notify you before this happens.
With your consent: We may share information for any other purpose with your explicit prior consent.

5. Google API Data — Limited Use Disclosure

Haven's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Specifically, data obtained from Google Sign-In is used only to:

Create and authenticate your Haven account;
Display your name and profile picture within Haven;
Send you account-related communications to your email address.

We do not use Google user data to serve advertisements, share it with third parties for their independent use, or use it for any purpose not directly related to providing Haven's core services to you.

6. Data Retention

We retain your information for as long as your Haven account is active. Specifically:

Account data (name, email): Retained while your account is open and deleted within 30 days of an account deletion request;
Device configurations: Retained to maintain your protection settings; deleted when you remove devices or close your account;
Technical logs: Retained for up to 90 days for security purposes, then deleted.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you;
Correction: You may ask us to correct inaccurate information;
Deletion: You may request that we delete your account and all associated data;
Withdrawal of consent: You may revoke Haven's access to your Google account at any time via your Google Account permissions page. Revoking access will prevent you from signing in to Haven but does not automatically delete your account data — contact us to request deletion;
Opt out of emails: You may unsubscribe from non-essential communications at any time using the unsubscribe link in any email we send.

To exercise any of these rights, contact us at support@getfriendly.help. We will respond within 30 days.

8. California Residents — Your Privacy Rights (CCPA / CPRA)

This section applies to California residents under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

If you are a California resident, you have the following additional rights:

Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, and the purposes for which we use it;
Right to Delete: You have the right to request deletion of your personal information, subject to certain legal exceptions;
Right to Correct: You have the right to request correction of inaccurate personal information we hold about you;
Right to Opt-Out of Sale or Sharing: Haven does not sell your personal information and does not share it for cross-context behavioral advertising. No opt-out is required, but you may confirm this at any time by contacting us;
Right to Limit Use of Sensitive Personal Information: We do not use or disclose sensitive personal information beyond what is necessary to provide Haven's services;
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. You will receive the same level of service regardless of whether you make a privacy request.

How to Submit a Request

California residents may submit a verifiable consumer request by emailing support@getfriendly.help with the subject line "California Privacy Request." We will respond within 45 days. You may designate an authorized agent to make a request on your behalf; the agent must provide written authorization signed by you.

We do not collect or use the following categories of personal information: Social Security numbers, financial account numbers, precise geolocation data, or biometric information.

9. Cookies and Tracking

Haven uses only essential cookies necessary to keep you signed in and to maintain your session securely. We do not use advertising cookies, tracking pixels, or third-party analytics cookies that follow you across the web.

Cookie Name	Purpose	Duration
haven_session	Keeps you signed in during your visit	Session
haven_auth_token	Remembers your login across visits	30 days
haven_csrf	Protects against cross-site request forgery	Session

You can control cookies through your browser settings. Disabling essential cookies may prevent you from signing in to Haven. We do not use any third-party advertising or tracking cookies.

10. Security and Breach Notification

We use industry-standard measures to protect your information, including encrypted connections (HTTPS), access controls, and regular security reviews. However, no system is completely secure. If you believe your Haven account has been compromised, please contact us immediately at support@getfriendly.help.

In the event of a data breach affecting your personal information, we will notify you as required by applicable law, including Arizona Revised Statutes § 18-552 (Arizona Data Breach Notification Law), which requires notification in the most expedient manner possible. Notifications will be sent to the email address associated with your Haven account.

11. Children's Privacy

Haven is designed for adults 18 and older and is not directed at children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will delete it promptly. If you believe a child under 13 has provided us with personal information, please contact us at support@getfriendly.help.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date and, for material changes, notify you by email. We encourage you to review this page periodically. Your continued use of Haven after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

Questions, concerns, or requests about this Privacy Policy or your data? We're here to help:

Email: support@getfriendly.help
Website: www.havencontrols.com
Company: Friendly Tech Help LLC

Privacy Policy

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