Privacy Policy

1. Who This Policy Applies To

This Privacy Policy explains how Friendly Tech Help LLC ("Friendly Tech Help," "we," "us," or "our") collects, uses, and protects information about you when you use the Haven platform, including DNS filtering, content protection, and any related features (collectively, the "Services"). It applies to all users of Haven, wherever you are located.

By using Haven, you agree to the collection and use of information described in this policy. If you do not agree, please stop using Haven.

2. Information We Collect

We collect only the minimum information necessary to provide the Services.

a) Information from Google Sign-In

When you create a Haven account using Google Sign-In, we receive the following information from Google:

We do not access your Gmail messages, Google Calendar, Google Drive, Google Contacts, search history, or any other Google account data. We request only the minimum scopes required to create your account.

b) Information You Provide Directly

When you create an account or use Haven services, you may provide:

• Your name, email address, and (optionally) phone number when you register with email;
• Your name and email address when you download a free guide or resource from our site;
• Payment information when you subscribe — card details are collected and processed directly by our payment processor (Stripe); we do not store your full card number;
• Device names and configurations for your protection profiles;
• Custom filtering rules and blocked domain lists;
• Messages or notes submitted through our contact or support forms.

c) Automatically Collected Information

When you visit or use Haven, we automatically collect limited technical data, including:

• IP address (used for security and fraud prevention, not stored long-term);
• Browser type and operating system;
• Pages visited and features used within Haven;
• Date and time of access.

This information helps us keep Haven running reliably and securely. We also use cookies and similar advertising and analytics technologies (including the Meta Pixel) to measure and improve our marketing — see Section 9.

3. How We Use Your Information

We use the information we collect only for the following purposes:

• Providing the Services: Creating and managing your Haven account, configuring DNS filtering, and delivering protection across your devices;
• Safety and security: Detecting and preventing fraudulent or unauthorized activity on Haven;
• Communication: Sending you account-related emails, safety alerts, and responses to your support requests;
• Improving Haven: Understanding how features are used so we can make them better for our users;
• Advertising and measurement: Promoting Haven and measuring how well our advertising performs, including through partners such as Meta (Facebook), as described in Section 9;
• Legal compliance: Meeting our obligations under applicable law.

We do not sell your personal information for money, and we do not use the data we receive from Google Sign-In for advertising. Our use of advertising and analytics technologies is limited to what is described in Section 9.

4. How We Share Your Information

We do not sell your personal information for money. We share information only in these limited circumstances:

• Service providers: Trusted third-party companies that help us operate Haven (see the list below). These providers are contractually required to protect your data and may not use it for their own purposes.
• Advertising and analytics partners: We use tools such as the Meta (Facebook) Pixel and Conversions API that transmit limited information — including your activity on our site, a hashed (irreversible) version of your email address, and, for purchases, the amount paid — to Meta so we can measure, optimize, and target our advertising. Under some laws (including California's) this may be considered "sharing" for cross-context behavioral advertising. See Sections 8 and 9 for how to opt out. We do not send Meta any sensitive information (such as the specific categories of content you choose to filter).
• Law enforcement: If required by law, court order, or to protect the safety of our users or the public, we may disclose information to law enforcement authorities.
• Business transfers: If Friendly Tech Help LLC is acquired or merges with another company, your information may be transferred as part of that transaction. We will notify you before this happens.
• With your consent: We may share information for any other purpose with your explicit prior consent.

Key Service Providers

We rely on the following providers to deliver Haven. Each processes only the data needed for its function:

5. Google API Data — Limited Use Disclosure

Haven's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Specifically, data obtained from Google Sign-In is used only to:

• Create and authenticate your Haven account;
• Display your name and profile picture within Haven;
• Send you account-related communications to your email address.

We do not use Google user data to serve advertisements, share it with third parties for their independent use, or use it for any purpose not directly related to providing Haven's core services to you.

6. Data Retention

We retain your information for as long as your Haven account is active. Specifically:

• Account data (name, email): Retained while your account is open and deleted within 30 days of an account deletion request;
• Device configurations: Retained to maintain your protection settings; deleted when you remove devices or close your account;
• Technical logs: Retained for up to 90 days for security purposes, then deleted.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you;
• Correction: You may ask us to correct inaccurate information;
• Deletion: You may request that we delete your account and all associated data;
• Withdrawal of consent: You may revoke Haven's access to your Google account at any time via your Google Account permissions page. Revoking access will prevent you from signing in to Haven but does not automatically delete your account data — contact us to request deletion;
• Opt out of emails: You may unsubscribe from non-essential communications at any time using the unsubscribe link in any email we send.

To exercise any of these rights, contact us at support@getfriendly.help. We will respond within 30 days.

8. California Residents — Your Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the following additional rights:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, and the purposes for which we use it;
• Right to Delete: You have the right to request deletion of your personal information, subject to certain legal exceptions;
• Right to Correct: You have the right to request correction of inaccurate personal information we hold about you;
• Right to Opt-Out of Sale or Sharing: We do not sell your personal information for money. However, we do share limited personal information (such as a hashed email address and your activity on our site) with advertising partners like Meta for cross-context behavioral advertising. You have the right to opt out of this sharing — see "Do Not Sell or Share My Personal Information" below;
• Right to Limit Use of Sensitive Personal Information: We do not use or disclose sensitive personal information beyond what is necessary to provide Haven's services;
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. You will receive the same level of service regardless of whether you make a privacy request.

Do Not Sell or Share My Personal Information

To opt out of the sharing of your personal information for cross-context behavioral advertising, you can:

• Email us at support@getfriendly.help with the subject line "Do Not Share My Information";
• Enable a Global Privacy Control (GPC) signal in your browser or extension — we treat a valid GPC signal as a request to opt out of sharing;
• Adjust your Meta ad preferences and your device or browser advertising settings.

How to Submit a Request

California residents may submit a verifiable consumer request by emailing support@getfriendly.help with the subject line "California Privacy Request." We will respond within 45 days. You may designate an authorized agent to make a request on your behalf; the agent must provide written authorization signed by you.

We do not collect or use the following categories of personal information: Social Security numbers, financial account numbers, precise geolocation data, or biometric information.

9. Cookies, Tracking & Advertising

Haven uses cookies and similar technologies for two purposes: (1) essential cookies that keep you signed in and secure, and (2) advertising and analytics technologies that help us measure and improve our marketing. You can opt out of the advertising technologies as described below.

Essential Cookies

Advertising & Analytics Technologies

We use the Meta (Facebook) Pixel and the Meta Conversions API to understand how visitors reach Haven and to measure and target our advertising. Through these tools we may collect and send the following to Meta:

• Pages you view and actions you take on our site (for example, viewing a plan, signing up, or starting a trial);
• A hashed (irreversible) version of your email address and name, used only to match your activity to your Meta account for measurement;
• For purchases, the subscription amount and currency;
• Standard technical data such as IP address and browser/device information.

The Meta Pixel sets cookies (such as _fbp, which lasts about 90 days). We do not send Meta any sensitive information — including the specific categories of content you choose to filter. We do not use data received from Google Sign-In for advertising.

Your Choices

• Control or block cookies through your browser settings (disabling essential cookies may prevent you from signing in);
• Enable a Global Privacy Control (GPC) signal, which we honor as an opt-out of advertising-related sharing;
• Adjust your Meta ad preferences;
• Opt out of interest-based advertising via the Digital Advertising Alliance;
• Email support@getfriendly.help to request that we stop sharing your information for advertising (see Section 8).

10. Security and Breach Notification

We use industry-standard measures to protect your information, including encrypted connections (HTTPS), access controls, and regular security reviews. However, no system is completely secure. If you believe your Haven account has been compromised, please contact us immediately at support@getfriendly.help.

In the event of a data breach affecting your personal information, we will notify you as required by applicable law, including Arizona Revised Statutes § 18-552 (Arizona Data Breach Notification Law), which requires notification in the most expedient manner possible. Notifications will be sent to the email address associated with your Haven account.

11. Children's Privacy

Haven is designed for adults 18 and older and is not directed at children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will delete it promptly. If you believe a child under 13 has provided us with personal information, please contact us at support@getfriendly.help.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date and, for material changes, notify you by email. We encourage you to review this page periodically. Your continued use of Haven after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

Questions, concerns, or requests about this Privacy Policy or your data? We're here to help:

• Email: support@getfriendly.help
• Website: www.havencontrols.com
• Company: Friendly Tech Help LLC